Help Desk provides users a single point of contact, to receive help on various computer issues. The help desk typically manages its requests via help desk software, such as an issue tracking system, that allows them to track user requests with a unique number.
The idea is simple. As a client, you want service requests from your providers and they provide you a place where you can create/open new support tickets. Your provider’s support team will then reply and evaluate your request from time to time. This is much more interactive than traditional telephone support. In our country Support, the Help Desk is merely offered.
Help Desk is a web application written in a different server-side language like PHP, ASP, JSP, CFM, etc, and are back end by various database engine like MySQL, Oracle, Microsoft SQL Server, PostgreSQL, Firebird, etc. There are a number of ready-made Help desk scripts available on the Internet. Most of them are not free to download, or paid.
So what is hosted help desk? Hosted means you don’t have to worry about your own server/hosting space, installation, and maintenance. You just need to register and get started. Free means you don’t have to pay anything to use it. There are lots of popular commercially available help desks on the net. I can say Kayako, Zendesk, Perldesk etc. Some of them offer both hosted and downloadable options. There is also some popular free downloadable help desk out there.
MojoHelpDesk by Metadot coded with ruby language is hosted, easy to configure easy to use, and has a free plan option. Its interface is very simple and user-friendly. Configuration is also not time-consuming. In their free plan, you have some limitations in resources and functionality. After registration, you will get your chosen subdomain of their main app domain. However, you can point to your own domain (like support.mydomain.com) if you upgrade to their paid option. Another thing is their free option is not ad-based. Only their credit info of them are shown in the footer of the application and all outgoing emails.
If you are using Google Apps for your business, you can also integrate Mojo Help Desk very easily.
Register and get your desk. Support your client/members easily. Their URL is http://www.mojohelpdesk.com/